Refund policy

We want you to love your Yuri Glow kit. If something isn't right, here's how returns work - covering change of mind and faulty or incorrect items. A valid proof of purchase is needed for any return, and nothing here limits your rights under the Australian Consumer Law (see the bottom of this page).

1. Change of mind
We don't offer refunds for change of mind, but we're happy to arrange an exchange or store credit (valid 12 months from the date of issue) if you let us know within 30 days of your purchase and:

• The kit is unopened and unused - every product still sealed, in its original packaging and outer box, unmarked.
• The full set is returned together - all items that came in the kit.
• A $15 return fee applies, covering the return label and reshipping your exchange.

Because everything we sell is skincare, any product that's been opened or used can't be returned for change of mind, for hygiene reasons. Items bought on sale or with a coupon aren't eligible for a change-of-mind exchange or credit.

Every return is checked when it reaches us. If a product has been opened, used, or is no longer in resalable condition, we won't be able to process the exchange or credit.

 

2. Faulty, damaged, or incorrect items
If something arrives faulty, damaged, or not what you ordered - a leaking bottle, a broken pump, the wrong product, a missing item - we'll make it right. You can choose a replacement, refund, or store credit.

• Please report it within 30 days of delivery, with a photo of the issue and your order number, so we can sort it out quickly.
• We cover return shipping for faulty, damaged, or incorrect items.
• Returns are inspected on arrival. Refunds are made to your original payment method, and we'll refund the original delivery cost too where the item was faulty or incorrect. If a Gift Card was used, the refund is issued as a new Gift Card.

A note on packaging
Our kits are imported from Korea, and to keep prices fair - and to avoid throwing out perfectly good product over a dinged box - we don't reject stock for small cosmetic marks on the outer boxes. You may occasionally notice minor imperfections on the outer box a product comes in: small surface marks, light scuffs, or slightly crushed or creased edges and corners. These are cosmetic only and don't affect the product itself, which is always authentic, full-size, and unused.

Because we let you know this upfront, minor cosmetic imperfections to a product's outer box aren't considered a fault and aren't grounds for a refund, return, or exchange on their own.

This applies only to the appearance of the outer packaging. If the product itself arrives damaged, broken, leaking, or otherwise faulty, you're fully covered under Section 2 above - just contact us within 30 days of delivery with your order number and a photo. Nothing here limits your rights under the Australian Consumer Law.

3. How to start a return
Email us at hello@yuriglow.com.au or use our contact form, with:

• Your order number
• Date of purchase
• The item(s) you'd like to return, and the reason
• A photo, if it's a fault or damage

We'll reply with how to send it back. Delivery costs aren't refunded on change-of-mind returns; they are on faulty or incorrect ones.

 

Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These guarantees apply to all purchases, including sale items, and nothing in this policy limits them.