Refund policy

We hope that you will be delighted with your Yuri Glow purchase. We are committed to ensuring your complete satisfaction with every purchase. Please continue reading for the Yuri Glow guidelines on 1.Change of Mind and 2.faulty or defective item returns.

• All returns must be made within 30 days of purchase. A valid proof of purchase must be provided upon return.

1. Change of Mind returns:

We offer the following return options for Change of Mind returns:

• Exchange: Swap your product for an alternative item.
• Store Credit: Receive a store credit valid for one year from the date of issue.

Conditions of returns/exchanges for change of mind are subject to:

• Item must be in its original condition- Packaging must be unopened, unused, unmarked and not defaced in any manner
• Items purchased as part of a set or multi-item pack must be returned as a whole set
• Product must be in original packaging inclusive of wrapping and box
• Items purchased under a SALE are not eligible for exchange, store credit, and refunds due to a change of mind.
• Products bought using a COUPON are also non-returnable in cases of change of mind (excluding products purchased on promotional offers).
• For reasons of safety and hygiene, certain products like lip makeup, lip care, false eyelashes, nail art, accessories, and beauty tools cannot be returned due to change of mind.

Upon the return, the product will be inspected for quality control and hygiene purposes. If the product has been opened/used or is no longer in a resalable condition, we are unable to provide an exchange or store credit.

Please refer to the topic 3 - How to initiate a Return on this page for further information on the returning process.

2. Faulty or Defective Item returns:

If you receive a product that is faulty or defective, such as a broken pump or missing component- Please return within the 30 day period as stated above. A valid proof of purchase must be provided upon return.

We offer the following return options for Faulty or Defective Items:

• Exchange: Swap the faulty or defective product for a replacement.
• Store Credit: Receive store credit that is valid for one year from the date of issue.
• Refund: Obtain a refund for the faulty or defective product.
• Replacement: A replacement of faulty device under the warranty period (of 1 year from the date of purchase) will be provided after the supplier has confirmed the product as faulty and that the customer has actioned all the correct steps to claim and validate the warranty upon purchase. No refund and No credit will be issued for products under warranty, and/or when the warranty period has passed.Please note this option is only available for products and devices under warranty. 

All refunds will be processed using the original payment method. In cases where a Gift Card or eGift Card was used for the purchase, the refund will be issued as another Gift Card.

3. How to Initiate an Online Return

Return via Post

To initiate a return via post, please contact us at yuriglowmelbourne@gmail.com and provide the following details:

• Order Number
• Date of Purchase
• Item(s) to Return
• Reason for Return
• Photos Identifying Defect (If applicable)

The instructions on how to proceed with the postal return from that point will be provided by email.

Important Note 1:

For Change of Mind returns via post, an administration fee of $15.00 (which includes the return label issuance and the second shipping fee) will apply for exchanges. Please note that products will be inspected upon return for quality control and hygiene purposes. If the product has been opened or used, or if it no longer meets the resalable condition criteria, we regret that we won't be able to process an exchange or issue store credit.

Important Note 2:

All refunds will be processed using the original payment method. In cases where a Gift Card or eGift Card was used for the purchase, the refund will be issued as another Gift Card. Please note that delivery costs, if applicable, will not be included in the refund, except for faulty or defective products.

For additional information, please refer to our FAQ's page.

If you have any questions or require further clarification, please don't hesitate to contact our customer service team at yuriglowmelbourne@gmail.com or reach out to us via contact form.